Topbar Stats
Minimized Topbar
The Topbar stats is supposed to give you a quick overview of the current status.
Expanded Topbar
If there are multiple skills available you can select show and hide to view the agents logged in to that particular skill
Feature | Description |
Number of agents online | Shows the total numbers of logged in agents and how many of those who are marked as ready. |
Current waiting time | This is based on the person that currently has the longest time in queue |
Chats handled | Shows how manny chats that has been handled today and by you. Click to expand |
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