Release notes
- Added new Dashboard metrics for Conversational Live Shopping. It is now possible to track sales from products recommended in the chat.
- Visitor operating system and platform can now be displayed in the dashboard.
- Added a progress bar and a splash of color to the Trial To-do list
- Scheduling improvements - bot schedules can now include multiple bots and a toggle for enabling/disabling was added to each schedule row.
- UI fixes: various typos and sidebar alignment
- Added Ebbot CSP rule information to the Settings page.
- Fixed unneccessary API call on the Settings page.
- Fixed bug where the widget would not scroll to the bottom on some new messages.
- Added new Extension type: Manual trigger and Secrets set.
- Disabled removing default scenarios.
- Changed color of labels to match palette better.
- New field for users "Display name". Here users can set an alternative name that is displayed for visitors, instead of their real name.
- Removed phone number requirement for users.
- New studio: Shortcuts for publishing and label tools on each scenario node.
Bug fixes
- Solution slider was brought into the new studio.
- Fixed API returning wrong status code in some cases.
- Fixed typos.
- Fixed SAML login for new widget.
- Fixed default language always set to Swedish regardless of choice.
- Fixed a bug where notifications would fire on the wrong trigger.
- Fixed NLP sync issues.
- Made search in the studio not case sensitive.
Features
- New sidebar menu structure to navigate the app easier.
- It is now possible to use a widget theme on multiple domains.
- Todo-checklist for new customers.
- Product recommendations in chat now supports variants (color, size etc of the same product).
- New dashboard metrics: Efficiency score (number of chats divided by time available) and Chats per hour.
- On Ebbot.eu (soon available on both platforms) - Conversation starter statistics, Widget statistics (views, opens, closes), new conversation starter based on agent availability.
Bug fixes
- Typo fixes
- False error message fixed when editing user profile.
- Improved search for conversation names.
Features
- New scenario builder. We have updated the look and feel of the studio, creating a user friendly scenario builder that should speed up bot building. Visit the studio to toggle the new experience!
- Integration with Dixa. Let your agents work and handle chats in Dixa, while using the Ebbot widget for your customers.
- Keep chats alive across subdomains - we have added the ability to keep the chat ongoing even when crossing over subdomains of your website.
- New dashboard metric: Chats per agent - Total time, which measures the total time agent spent in chats.
- New dashboard value: Median. You can now measure median values for agent&bot handling time, rating, and waiting time.
- It is now possible to change the hover text for the bot avatar.
Bug fixes
- Fixed bug where faulty conversation starter would silence other conversation starters
- Fixed bug where the chat widget did not scroll after new message arrived.
- Fixed bug where user input was not stored in integrated chats.
- Fixed a bug where the welcome would not play in certain starting page setups.
Features
- Product recommender for chat agents is a powerful new tool that makes it possible for the chat agents to send product recommendations in a live chat. It connects the ebbot chat with our product guide system using a product feed or an integration with e-commerce platforms like Shopify.
- The customer info in the agent chat windows can now be set to open by default. You will find it among the other chat page settings settings.
- The activation and password reset emails have received a splash of color.
Bug fixes
- Fixed bug where IP restrictions would restrict more than they should.
- Fixed visual bug on quick reply page where only 10 quick replies would be displayed simultaenously.
- Various bug fixes for the Teams integration.
Features
- Agent quick reply limit increased from 100 to 9999.
- Confidence level now allows to be set to hundredths instead of tenths.
- New functionality: Microsoft Teams-integration! Ebbot can now chat with users on the Teams platform. You'll find this feature and instructions on how to set it up under Integrations > Teams in the side bar.
Bug fixes
- Fixed visual bug when setting skills, some elements were hidden behind others.
- Fixed bug where buttons would display in the wrong order they were pressed in the Conversation history view.
We have completely reworked the conversations page under the hood, it now has:
- Much faster search
- Range search, allowing users to find chats between a set range of dates and not just one day at a time.
- Improved accuracy and relevance
Features
- It is now possible to restrict the web snippet to only be loaded on specific domains.
- The conversation history now has a "Copy ChatID" button, making it easy for agents to access specific chats on the conversation page.
- Full support for two new languages: Spanish and Dutch
- The chat widget has undergone some UX changes with new smooth animations and flow of messages.
Bug fixes
- Fixed a bug where chats sometimes were not auto accepted with the setting on.
- "User typing..."-indicator has been reintroduced and can now be toggled in the chat settings.
- Fixed typos on User section.
- Fixed a bug where an error was thrown when updating a user, even if the update succeeded.
Features
- See each guide's feedback rating in the analytics view for a better overview of your guide’s performance.
- Choose more than one origin, placement or locale to create custom filters.
- A help center button will appear in the top right corner on pages where there are instructional videos or content
- Improved design for hidden questions and buttons in the guide
- Design of back button in guide has been improved
- Load speed between questions in guides has been greatly improved.
Features
- Notifications have been improved with a new design and notification center, making it easier for agents to keep track of whats happening in the app.
- We are preparing to improve the Conversations page, support has been added to allow for super fast searching and filtering over date ranges. This will soon be available in the app - stay tuned.
- Added trial date countdown for free trial users.
Bug fixes
- Fixed modal cutoffs in chat area.
- Added scroll to modals where content would overflow the user's screen.
- Increased width to suggestion dropdown in training center.
This release contains the new feature Customizable Start Page which can be used to add more personality and customization to the first message visitors are met with.
- New feature: Customizable start page. It is now possible to create a front page with buttons that trigger scenarios or opens URLs, have an input field directly on the front page or skip directly to the welcome message. 2022-12-06
- New dropdown card. The MultiSelect card now has a dropdown alternative. 2022-12-06
- Fixed a bug where the emoji and attachment icons would not display correctly on some Apple devices. 2022-12-06
- New feature: Support for Jetshop/Norce. It is now possible to integrate your product guides to Norce Storefront (formerly JetShop) 2022-12-05
- The definition of a started guide has changed in the dashboard: from viewed first question to clicked an option in the first question. 2022-12-05
- Conversation history now displays users button clicks for all button types. 2022-11-22
- Fixed a bug where the API would return wrong status code. 2022-11-22
- Fixed an issue where the Welcome scenario needed to be resaved after creating a new bot. 2022-11-22
- Fixed a typo on the Conversation Starter form. 2022-11-22
This release contains fixes touching multiple parts of the system. Please click the sections below to see whats in this release.
Features
- Notifications are now displayed in bottom left, and no longer cover the Ready-toggle and user profile buttons. 2022-11-10
- Browser Tab notifications are now displayed until tab becoming active 2022-11-10
Bug fixes
- Fixed a bug where sub scenarios could be triggered outside of their context 2022-11-10
- Fixed dark mode in some places where it was too bright 2022-11-10
- Fixed a bug where system messages were set to English default. They now correspond with the bot language 2022-11-10
- Label search in the studio is no longer case sensitive 2022-11-10
- Fixed bugs with the preview chat showing the wrong pages 2022-11-10
- Fix for some users getting a white page trying to access certain paths 2022-11-10
- Fixed bug where Settings on the widget would revert when multiple users edit 2022-11-10
- Fixed bug where disconnected agents would see already handled chats in the queue 2022-11-10
- Moving a node into or out of context now displays the train button 2022-11-10
- Fixes on Dashboard: 2022-11-10
- Visual bug when dashboard was renamed
- Fix for Scenario names not showing up
- Improvements for low resolution users
- Fixed issue where the page would crash using certain metrics
Features
- Added the possibility to import product data files. Previously only product feeds were supported. 2022-11-10
- Improved styling for the default bundle slots. 2022-11-10
- Optimized page speed scores of the Product Finder-script. 2022-11-10
- Added placement and hide options for feedback requests. 2022-11-10
- Improved keyword searching in the guide builder. 2022-11-10
- Added more customization options for button images within guides. 2022-11-10
- Added system to prioritize variants on a recommended product without affecting the results of a completed guide. 2022-11-10
- Added new API for sending guide data/results to external systems. 2022-11-10
Bug fixes
- Fixed a visual bug with the on-click feedback of a copy button. 2022-11-10
- Fixed a bug where the 'variant' field appeared empty. 2022-11-10
- Added support for periodic marks in some text inputs. 2022-11-10
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- Improved audit logs system wide 2022-10-31
- Fixed issue with Ready toggle where the toggle could delay for up to 1 minute 2022-10-31
- Improved search in user tables 2022-10-31
- Various performance fixes 2022-10-31
- Fixed bug where handover message was not displayed when transferring chat between agents 2022-10-31
- Fixes to some chatWidgetAPI endpoints where return promises were not kept 2022-10-31
- Chat limit & auto accept 2022-10-31
- Agents can now automatically accept chats
- A maximum chat limit can be set, this limit controls the maximum amount of simultaneous chats for an agent
- Fixes on dashboard 2022-10-10
- Increase the amount limit
- Sort in alphabetic order
- Fixed issue with "Chart type not supported"
- Improvement to pie chart showing the top 10 items
- Improvements to message service 2022-10-10
- Fixed issue with certain .msg files stoping the bot flow 2022-10-10
- Removed phone requirement for users that does not have 2FA SMS 2022-10-03
- Fixes on dashboard 2022-10-03
- Updates correctly in statistics when user change name
- Removed unnecessary dimension in metric
- Fixed bug with the old widget not seeing agent name in chat 2022-10-03
- Fixed bug with the old widget not opening automatically on page load 2022-10-03
- Improved "Set permission" on user 2022-10-03
- Displaying the full name of scenario in training center when opening dropdown 2022-10-03
- Fixed bug with font resizer in agent chat 2022-10-05
- Opening the widget updates message status to "Seen" 2022-09-29
- Fixed bug with 2FA SMS authentication after update 2022-09-29
- Agent can pick different font sizes in chat page 2022-09-29
- New default widget design 2022-09-29
- Updates in the studio with "Keyword" 2022-09-29
- Optimization in the platform 2022-09-27
- Updated version of our account access management 2022-09-21
- Fixed bug with upload button not showing when adding outlook files in widget 2022-09-22
- Fixed confirm logout page that sometimes appeared 2022-09-21
- Fixed bug with welcome cards shown in wrong order after respons from customer 2022-09-21
- Improvements to the studio 2022-09-22
- Fixed bug when changing label name
- Fixed components stuck in pending
- Fixed bugs on parameter table
- Added translation for german system messages 2022-09-13
- Dashboard
- Fixed bug not populating any webpages 2022-09-14
- Fixed bug with closed session not counting properly 2022-09-13
- Removed empty chats from statistics 2022-09-14
- Improved UX experience when training a scenario that is too long 2022-09-14
- Fixed problem with the Owner permission that could not edit quick replies
- Improved CSS for the new chat widget design to display properly on all resolutions
- Fixed issue with internal links not working correctly in new widget design
2022-07-12
- Two-factor can be activated on companies.
- A new role and permission system.
- Settings for data retention.
- Scenarios can now be published and unpublished from the tree and studio form.
We have also introduce a new identity and access management further enhancing our security in the application. Users will be migrated as they log in.
2022-06-22
- Choice to hide close button
- Button position on quick replies, vertical or horizontally
- Option to fade out the attention seeker after x amount of time
- New trigger options
- Interaction with bot
- Exclude url
- New default background color
- Removed the system message "Bot is typing"
- New default positioning on widget
- Option to have emojis or stars in the rating
- Settings for titel and badge count is separated
- Ability to have multiple designs on widget based on domain
- Option to display bot name instead of bot ID
- Displaying hours and minutes on table metric
- Added emoji picker
- Fixed error in schedules
- Icon color in design editor is now changeable
- Automatic scroll behavior in widget
- Removed possibility to click buttons after ending conversation
- Corrected permission for quick replies
- Files after transfer is accessible for agents again
- File card in widget display description name
- Removed agent name from system message when that setting is on
- Fixed agent realtime in dashboard
- Not needing to log out/in for skills to apply
- Ability to change name on user without effecting dashboard statistics
- Allowing mimetypes for windows
2022-04-26
- Display agent name in conversation history
- New sound and notification settings
- Customer info updated in real time
- The Yellow color in chat removed
- New status for messages delivered/read
- Improved prevent spam function
- New status for messages delivered/read
- Data retention settings
- Various security improvements
- Hide checkmark from row if no suggestion
- Added condition to url filter
- contains
- start with
- equal
- Handover chat disappears when agent clicks on notification
- Fixed phrase limit in export from training center
- Fixed problem with chat status closed
- Changes to dashboard sometimes isn't saved
- Improved rating card in dashboard
- Last messages in conversation shows wrong date/time
- Counter and columns in agent chat fixed on Firefox
- Improvements to the conversation starter
- Fixes in the new widget
- Typing delays
- Some changes in design editor doesn't get saved
- Only show attach file when conversation is started
- Wrong text on mouseover
2022-02-09
- Ability to share between users
- Export to CSV
- New metrics
- Average rating
- High/low rating
- Messenger
- Button clicks
- Realtime queue
- Time estimate waiting in queue
2022-02-01
- New design
- Front page with option for information and url
- Ability to have information messages in ongoing conversation
- Custom design editor inside application
- Conversation starter lets you initiate conversations based on user behaviour. Possible to trigger different chat bubble messages depending on this. Can be used as a single starter or in combination with many. Currently supporting the following listeners:
- Inactivity
- Time spent on page
- Scroll position
- Button click
2022-01-06
- You can add a picture or file into the chat by drag and drop, or copy and paste.
- Add chat agent uploaded files into data object.
- New design for the customer info.
- Added "domain" to conversation object.
- Timestamp in chats is absolute, showing exakt time and date.
- Option in settings to show agent name in transcript.
- Improved search
- Range search between dates
- Add filter and free text search within
- Scenario list dropdown is searchable.
- Add or operator to cards filter.
- Users in queue is removed if they close tab/browser or connection is lost. Settings determine after how long this should be done.
- Quick Replies is tied to bot/skill.
- Change Number Input fields are in line with new design.
- Improvements to parameter table
- Corrections in transcript and audit logs
- Ability to send attachment in the agent chat
- Visibility and real time updates in the training center
- Correct power-ups when having multiple bots.
2021-11-11
- Translate all the scenarios in a bot to another language.
- A copy function that allows us to duplicate the scenarios from one bot to another.
- Support for all the settings that can be done in a scenario without the use of the code editor.
- Ability to search and filter on ongoing conversations.
- Welcome messages that are displayed again after rating is fixed.
- Fixes made to scroll behavior in Chat Widget.
- Ability to change hex code for color in custom css.
- Broken scenario search is fixed in the Bot Studio.
- Fixed problem with conversations that reopens on refresh.
- Power Ups can be used after the conversation has ended.
- It is now possible to transfer a chat to a skill.
- Various improvements to the Quick Replies.
- Built in variable “{{ waiting_queue }}” now properly displays the user's place in the chat queue. If the user is next in the queue, “{{ waiting_queue }}” will return “1” instead of “0”.
- Added the option to display a Multi Select card as a dropdown menu in the chat.
- Added support for new system message languages.
- The component logs are back in Ebbot App.
- Added new metrics to be tracked in preparation for the new Dashboard section that is soon to come.
- A new version of the Training Center with new functionality.
- Various improvements to the schedules section.
- “input_field”-syntax in a Close-type scenario no longer causes a reset conversation to sporadically apply the syntax in other scenarios.
- We now prevent clicking buttons (from a button card) to be interpreted as an input.
- “online_agents_count” filter type only counts available agents online for that bot, rather than online agents for the whole company.
- Passing a Close type scenario no longer disables button cards.
- Fixed the syntax regarding the fallback scenario on the Contact Agent Card.
- Changed so a next/transition no longer default to the current scenario, if the target scenario does not exist.
- Schedules connected to skills now work properly.
- Fixed a bug causing the bot to prompt the user for the same input multiple times.
- Editing a row in a data source no longer removes entries from the table.
- Adding a row to page 2 no longer removes all entries from the table.
- onChatWindowClose is not properly triggered when the chat is minimised.
- setUserAttribute is no longer reset when used with webhooks.
- Getting a blank page after exiting an impersonated user no longer happens.
- Added a nested sub menu (”Power-Ups!”) in the chat menu options for custom chat components to be listed in.
- Added functionality for re sending messages that were not successfully delivered.
- Added a loading indicator to chat snippet, to visually display if the message has been delivered.
- Added a warning triangle to show if the message were undelivered.
- Added a button to resend the undelivered message.
- Added ability to use User Pilot powered tooltips in Ebbot App.
Custom Components
- Added the functionality to have relations between drop down menus in the form builder for Custom Chat Components. You can now properly handle categories and sub categories.
Infrastructure
- Optimized how we handle and store chat data
Agent Chat Client
- Fixed a bug making a chat agent unable to sometimes leave a chat (using /leave command and the menu option)
Bot Studio
- Fixed a bug making the web browser sometimes overloading when accessing certain parts of the bot studio.
- Removed humans, they weren't doing fine with animals.
- Animals are now super cute, all of them.
Agent chat client
- Various visual improvements.
- New layout picker and settings, users can now choose the amount of columns and rows for their chat layout.
- New enter and exit chat animations.
- Scrollbars are now hoverable.
- Components can now be executed from agent chat menu.
- Added typing indicators agent and user end. For agents, this can be activated under chat settings.
Bot studio
- Scenarios can now be hidden from agent trigger list via "allow manual trigger" switch.
- Added language selector to bot creation flow.
Infrastructure
- Improved audit logging.
- Improved app monitoring.
- Various component creator improvements.
Settings
- Avatars are now changed to represent agent if chat is handed over to agent.
- Added snippet settings to control if bubble and/or top avatar should change on handover.
Settings
- Fixed issue where avatar change could briefly remove permissions.
- Added some missing translations.
- Introduced animals into the world, we believe they're going to be a neat addition.
- A new notification menu that let you configure how you receive notifications for chat events. You can choose between and combine browser notification, tab notification and sound notification.
Conversations list
- Account role "User" now have access to conversations list
- Avatar not updated in admin chat and conversation view
- If "End conversation" is clicked that action show as "User" in Conversation history
Chat widget