Search
K

Release notes

2024

1/2024 'Rachel'

Release notes
Features
  • Sightly changed the design of AI generated messages.
  • New ChatWidget API endpoints for GPT sources:
    isGPTSourceOpened,isGPTSourceClosed,onGPTSourceOpened,onGPTSourceOpened
  • Improved & optimized dashboards - the dashboards should now display data much faster.
  • Language support for Turkish & Italian.
  • Improved the typing indicator, added support for longer messages and prevented it from displaying when the chat is starting up and no message is "written".
  • Parameter tables can now be configured to only be accessible over API
  • Added possibility to write new rows to parameter tables from within the chat flow.
Bug fixes
  • Fixed an issue where searching in a dropdown card would not return expected results.
  • Fixed issue with training center exports on EU.
  • Fixed an issue where chat sessions would not reset after ending.
  • Fixed issue where current agent's closed sessions would display the wrong value on live chat page.
  • Fixed several places where HTML entities would be displayed instead of plain text.
  • Fixed issue where EbbotGPT settings would sometimes be reset to default upon save.
  • Fixed issue with drag-n-drop files into the widget on Chrome.

2023

Release Frosty - week 51

Ebbot app
Features
  • New EbbotGPT source: TOPdesk Knowledge Base API. It is now possible to select a TOPdesk knowledge base as your EbbotGPT source.
  • New EbbotGPT source: Sitevision API. It is now possible to fetch articles and data from Sitevision to use as your EbbotGPT source.
  • Updated component runtime - components created in Ebbot will now run Python 3.12 (previously Python 3.7)
  • Improved tag management - Tags are now stored and searchable when adding to a live chat. Tags can be edited by owners from the chat history page.
  • Customer information in chat history - It is now possible to view the customer info panel in the chat history, where it is also possible to set tags on closed/older chats.
  • Added Hungarian to list of supported languages when translating a bot.
Bug Fixes
  • Scenarios and start page now defaults to the correct language when creating a new bot.
  • Fixed a bug where company wide secrets could not be set.
  • Fixed encoding issues when copying / translating bots.
  • Fixed UI issues where some modals were cut off.
  • Fixed UI issue where long names would hide the edit menu of sources.
  • Scenario dropdowns now correctly displays published but untrained scenarios.
  • Fixed styling issues where attention seeker styles would not reflect after saving.
  • Fixed a glitch where previously selected language would display in the profile language picker.

Release Nanmo - week 50

Ebbot app
Features
  • It is now possible to upload Docx files as EbbotGPT source.
  • New settings for uploading CSV files (delimiter, quote character, encoding)
  • EbbotGPT model 0.2.21 is now selectable when creating config.
  • Language select on GPT-config
  • Support for persona templates. You can now save your GPT personas under presets.
  • Ability to select between EbbotGPT models.
  • UI fixes and improvements.
  • Scheduled start page & alerts - you can now set a time fo when specific cards or alerts in the widget should be visible.
  • Added hotkey for taking the next chat in queue.
  • Agents are now automatically set to "Not Ready" upon logout
Bug Fixes
  • Removed ability to save a scenario with empty training phrases or phrases with only a space
  • Fixed timezone issue with custom dates in dashboard.
  • Fixed read status needing a refresh in some cases

Release Mytek - week 47

Ebbot app
Features
  • GPT4 support for EbbotGPT - it is now possible to use the well known GPT4-model with your own datasets.
  • Rating for GPT generated messages - The users can now rate the AI generated messages with a thumbs up or down, the ratings can then be used to filter conversations in chat history.
  • New embedder model allowing EbbotGPT to retrieve sources more reliably.
  • Chat users can now view the opening hours.
  • The widget can now be embedded in addition to being used as a classic chat widget.
  • It is now possible to upload CSV or JSON files as GPT sources directly in ebbot app.
  • GPT messages are now present when getting transcript over API.
Bug fixes
  • Fixed a bug where ChatWidgetAPI resetSession() would not respect the front page setting.
  • Added missing translation keys from Extension components.
  • Fixed encoding issues with special characters in company name.
  • Fixed some UI inconsistencies between platforms.
  • Teams manifest now has default values in required keys.
  • Various localization fixes.
  • Fixed issue in bot studio where the hitbox of the remove card-button was too easy to misclick.
  • Fixed bug where some scenarios would break if trained through training center.
  • Fixed a bug where the user would get stuck in the profile menu.
  • Fixed a bug where the input field would not open when chatting with an agent.
  • Improved language detection for real time translations by detecting browser language instead of first message.
  • Fixed a bug where language detection would not be displayed for the user.
  • Fixed encoding issues on some dashboard metrics.

Release Motoko - week 44

Ebbot app
Features
  • EbbotGPT NEW! - It's finally here! It is now possible to scrape websites or upload files to serve as knowledge and use with our new generative AI model natively in Ebbot. Contact us if you want to get started!
  • Live chat translations NEW! - Chats can now be translated in real time between live chat agents and chat users. This can be enabled under your bot settings with support for translation through Google Translate or Microsoft Azure.
  • Bot-ID and hosting is now clearly visible under Chat widget > Settings.
  • Added "Are you sure?"-warning when deleting a scenario.
  • URL buttons can now be clicked after the conversation has been closed.
  • Owners can now delete specific chats.
  • Owners and Admins can now update the rating of chats
  • It is now possible to exclude messages that hit CatchAll from the training center.
Bug fixes
  • Fixed a bug on live chat where the input field would not be focused when highlighting a chat and made switching between chats smoother.
  • Fixed the widget styling page sometimes reverting to default settings.
  • Fixed local language search in theme language list
  • Fixed incoming webhook timing out when calling an active chat
  • Fixed issue with the onMessage trigger in ChatWidgetAPI
  • General localization & language corrections in the UI.

Release Metallo - week 40

Ebbot app
Features
  • Tracking of product recommendations made by agents in live chat.
  • Injected data before chat starts is now retained after the conversation is restarted and can be used in welcome messages as well as starting page.
  • Improved UI and options to upload icon and modify the bots settings on the Microsoft Teams integration.
Bug fixes
  • Added missing translations for Extension component names.
  • Added missing translations for Extension secret names.
  • Running manual components now sends error notifications.
  • Fixed an issue parameter table syntax for targeting specific columns and rows that did not work correctly. {{ param_table_name['column':'value'].response_column }}should now return the correct value.
  • Fixed an issue with the delay property on ebbot response cards, where the response would not be delayed properly.

Release Megatron - week 35

Ebbot app
Markdown & WYSIWYG-editor

Features

  • Markdown support & WYSIWYG editor for text responses. This makes bot responses much more customizable.
  • Extensions can now have use bot-specific secrets.
  • Extension component descriptions are now collapsable.
  • New API endpoint to start training.
  • Values set from the ChatWidgetAPI can now be used in the start page. For example; "Hello [[ first_name ]]".
  • Button cards can now be used without a headline text.
  • UI fixes for localization of extension components.
  • The chat widget was rewritten in TypeScript.

Bug fixes

  • The auto accept chat-feature should now distribute chats more evenly across available agents.
  • Page explainer alignment and styling fixes.
  • Fixed a scheduling issue where custom dates would keep the chat closed.
  • Fixed a bug preventing some scenarios to be copied.
  • Re-added a missing UI element to the new studio (allow manual trigger).
  • Fixed a bug where bot avatar could not be changed in some cases.
  • Various language fixes.
  • Fixed a bug where the user count would be displayed incorrectly.
  • Fixed a bug where some scenarios where not visible in the studio tree.
  • Fixed incorrect value in the scenario resolution rate count in the dashboard.
  • Fixed a bug where variables containing citation marks would not expand.

Release Logolept - week 28

Ebbot app

Features

  • Added full UI and Chat widget language support for 12 languages: English
    Swedish
    Danish
    Norwegian
    Finnish
    Dutch
    German
    Polish
    Hungarian
    Portuguese
    French
    Spanish
  • Removed legacy bot builder studio
  • Added empty states to pages that can contain items.

Bug fixes

  • Fixed bug where the starting page would display in some cases even when toggled off.
  • Fixed an issue where analytics call would fail in the chat widget.

Release Mackapär - week 26

Ebbot app

Features

  • NEW! Presets system: Save filter setups as presets and select between pre-defined filters or create your own.
  • Improved widget settings: Separated per widget version, allowing for multiple sets of settings depending on user chat initiation.
  • Enhanced starting page texts: Now support line breaks.
  • Localization support: Added for Extensions.
  • Script optimization: Increased pagespeed scores.
  • Expanded queue display options: Added support for {{ queue.company }}, {{ queue.skill. }}, and {{ queue.bot. }} in response cards.
  • Added bot name to data object.
  • Improved Widget Settings page UI.
  • Conversation starters: Now support GIFs and images.
  • Markdown support: Added for Extension descriptions.
  • Live chat agent updates: Can now see chat users' current and initial page when browsing in customer info.
  • Configurable buttons: Choose between opening in the same or new tab based on subdomain.
  • Alphabetical bot list.
  • Trigger type visibility: Now visible on scenario nodes in the new studio.
  • Automatic user status: Users in Ebbot set to "Not ready" when logging out of the app.
  • Customizable customer info fields: Can be removed by setting null value.
  • Added Teams & Dixa as conversation list filters.

Bug Fixes

  • Fixed a bug causing a white page when editing card settings in Firefox.
  • Fixed a bug with the 'Less than' filter when using strings as value.
  • Resolved 'Disable bot' bug.
  • Fixed an issue with scrolling the queue menu when there are a certain number of visitors in the queue.
  • Fixed a bug with unicode NO-BREAK SPACE characters being added into scenario fields on Mac, breaking scenarios.
  • Added verbose error and save prevention for duplicates or syntax errors in card settings.
  • Fixed scaling and scrolling issues with large parameter tables.

Release Larry - week 21

Ebbot app
  • Added new Dashboard metrics for Conversational Live Shopping. It is now possible to track sales from products recommended in the chat.
  • Visitor operating system and platform can now be displayed in the dashboard.
  • Added a progress bar and a splash of color to the Trial To-do list
  • Scheduling improvements - bot schedules can now include multiple bots and a toggle for enabling/disabling was added to each schedule row.
  • UI fixes: various typos and sidebar alignment
  • Added Ebbot CSP rule information to the Settings page.
  • Fixed unneccessary API call on the Settings page.
  • Fixed bug where the widget would not scroll to the bottom on some new messages.
  • Added new Extension type: Manual trigger and Secrets set.

Release Kra - week 19

Ebbot app
  • Disabled removing default scenarios.
  • Changed color of labels to match palette better.
  • New field for users "Display name". Here users can set an alternative name that is displayed for visitors, instead of their real name.
  • Removed phone number requirement for users.
  • New studio: Shortcuts for publishing and label tools on each scenario node.
Bug fixes
  • Solution slider was brought into the new studio.
  • Fixed API returning wrong status code in some cases.
  • Fixed typos.
  • Fixed SAML login for new widget.
  • Fixed default language always set to Swedish regardless of choice.
  • Fixed a bug where notifications would fire on the wrong trigger.
  • Fixed NLP sync issues.
  • Made search in the studio not case sensitive.

Release Payload - week 17

Ebbot app
  • Deployed framework for Extensions, a new system for building components. This enables us to build reusable and stable extensions to other systems.

Release Ilda & Joe Pi - week 16

Ebbot app
Features
  • New sidebar menu structure to navigate the app easier.
  • It is now possible to use a widget theme on multiple domains.
  • Todo-checklist for new customers.
  • Product recommendations in chat now supports variants (color, size etc of the same product).
  • New dashboard metrics: Efficiency score (number of chats divided by time available) and Chats per hour.
  • On Ebbot.eu (soon available on both platforms) - Conversation starter statistics, Widget statistics (views, opens, closes), new conversation starter based on agent availability.
Bug fixes
  • Typo fixes
  • False error message fixed when editing user profile.
  • Improved search for conversation names.

Release Herbie - week 11

Ebbot app NEW!
Features
  • New scenario builder. We have updated the look and feel of the studio, creating a user friendly scenario builder that should speed up bot building. Visit the studio to toggle the new experience!
  • Integration with Dixa. Let your agents work and handle chats in Dixa, while using the Ebbot widget for your customers.
  • Keep chats alive across subdomains - we have added the ability to keep the chat ongoing even when crossing over subdomains of your website.
  • New dashboard metric: Chats per agent - Total time, which measures the total time agent spent in chats.
  • New dashboard value: Median. You can now measure median values for agent&bot handling time, rating, and waiting time.
  • It is now possible to change the hover text for the bot avatar.
Bug fixes
  • Fixed bug where faulty conversation starter would silence other conversation starters
  • Fixed bug where the chat widget did not scroll after new message arrived.
  • Fixed bug where user input was not stored in integrated chats.
  • Fixed a bug where the welcome would not play in certain starting page setups.

Release X-Wing - week 8

Ebbot app NEW!
Features
  • Product recommender for chat agents is a powerful new tool that makes it possible for the chat agents to send product recommendations in a live chat. It connects the ebbot chat with our product guide system using a product feed or an integration with e-commerce platforms like Shopify.
  • The customer info in the agent chat windows can now be set to open by default. You will find it among the other chat page settings settings.
  • The activation and password reset emails have received a splash of color.
Bug fixes
  • Fixed bug where IP restrictions would restrict more than they should.
  • Fixed visual bug on quick reply page where only 10 quick replies would be displayed simultaenously.
  • Various bug fixes for the Teams integration.
Product guides
Features
  • Added the ability to use the users guide choices in the recommendation text for the product.

Release Enginehead - week 6

Ebbot app
Features
  • Agent quick reply limit increased from 100 to 9999.
  • Confidence level now allows to be set to hundredths instead of tenths.
  • New functionality: Microsoft Teams-integration! Ebbot can now chat with users on the Teams platform. You'll find this feature and instructions on how to set it up under Integrations > Teams in the side bar.
Bug fixes
  • Fixed visual bug when setting skills, some elements were hidden behind others.
  • Fixed bug where buttons would display in the wrong order they were pressed in the Conversation history view.
Chat widget
  • Co Browsing has been improved and should now work in all chromium based browsers.
Product finder
  • Improved visual animation when loading start elements

Updates to the Conversations page

We have completely reworked the conversations page under the hood, it now has:
  • Much faster search
  • Range search, allowing users to find chats between a set range of dates and not just one day at a time.
  • Improved accuracy and relevance

Release Doraemon - week 3

Ebbot app
Features
  • It is now possible to restrict the web snippet to only be loaded on specific domains.
  • The conversation history now has a "Copy ChatID" button, making it easy for agents to access specific chats on the conversation page.
  • Full support for two new languages: Spanish and Dutch
  • The chat widget has undergone some UX changes with new smooth animations and flow of messages.
Bug fixes
  • Fixed a bug where chats sometimes were not auto accepted with the setting on.
  • "User typing..."-indicator has been reintroduced and can now be toggled in the chat settings.
  • Fixed typos on User section.
  • Fixed a bug where an error was thrown when updating a user, even if the update succeeded.
Chat widget
  • Full support for two new languages: Spanish and Dutch
Product guides
Features
  • See each guide's feedback rating in the analytics view for a better overview of your guide’s performance.
  • Choose more than one origin, placement or locale to create custom filters.
  • A help center button will appear in the top right corner on pages where there are instructional videos or content
  • Improved design for hidden questions and buttons in the guide
  • Design of back button in guide has been improved
  • Load speed between questions in guides has been greatly improved.

2022

Release Doraemon - week 51

Ebbot app
Features
  • Notifications have been improved with a new design and notification center, making it easier for agents to keep track of whats happening in the app.
  • We are preparing to improve the Conversations page, support has been added to allow for super fast searching and filtering over date ranges. This will soon be available in the app - stay tuned.
  • Added trial date countdown for free trial users.
Bug fixes
  • Fixed modal cutoffs in chat area.
  • Added scroll to modals where content would overflow the user's screen.
  • Increased width to suggestion dropdown in training center.
Chat widget

Bug fixes

  • Fixed a bug that would sometimes display a blank widget after a previous chat had timed out.
  • Fixed a bug where moving around the chat blob on mobile, the widget would open.
Messenger broadcast

Features

  • Analytics: Users can now track how the Messenger flows and broadcasts are performing.
Product guides

Features

  • Added option to export guide analytics monthly
  • Changed the design for bundle slots, improving the user experience during set-up.
  • Improved design for rating/feedback analytics.

Bug fixes

  • Hidden steps and buttons are no longer blocking guides from being previewed or published.

Release Dalek - week 49

This release contains the new feature Customizable Start Page which can be used to add more personality and customization to the first message visitors are met with.
Chat widget
  • New feature: Customizable start page. It is now possible to create a front page with buttons that trigger scenarios or opens URLs, have an input field directly on the front page or skip directly to the welcome message. 2022-12-06
  • New dropdown card. The MultiSelect card now has a dropdown alternative. 2022-12-06
  • Fixed a bug where the emoji and attachment icons would not display correctly on some Apple devices. 2022-12-06
Ebbot app
  • Fixed a bug where chats would not be counted correctly in some cases. 2022-12-06
  • Fixed bug where chats became blank after a session was timed out. 2022-12-06
Product finder
  • New feature: Support for Jetshop/Norce. It is now possible to integrate your product guides to Norce Storefront (formerly JetShop) 2022-12-05
  • The definition of a started guide has changed in the dashboard: from viewed first question to clicked an option in the first question. 2022-12-05

Release Cyborg 009 - week 46-47

Ebbot app
  • Conversation history now displays users button clicks for all button types. 2022-11-22
  • Fixed a bug where the API would return wrong status code. 2022-11-22
  • Fixed an issue where the Welcome scenario needed to be resaved after creating a new bot. 2022-11-22
  • Fixed a typo on the Conversation Starter form. 2022-11-22
Chat widget
  • The chat widget encapsulation has been reworked, greatly reducing issues with websites interfering with the widget styling. 2022-11-16
  • New method added to ChatWidgetAPI: You can now return chat widget height and width with the getWidgetSize method. 2022-11-22
Product finder
  • Added support for uploading product data over FTP.

Release C-3PO - week 45

This release contains fixes touching multiple parts of the system. Please click the sections below to see whats in this release.
Ebbot app
Features
  • Notifications are now displayed in bottom left, and no longer cover the Ready-toggle and user profile buttons. 2022-11-10
  • Browser Tab notifications are now displayed until tab becoming active 2022-11-10
Bug fixes
  • Fixed a bug where sub scenarios could be triggered outside of their context 2022-11-10
  • Fixed dark mode in some places where it was too bright 2022-11-10
  • Fixed a bug where system messages were set to English default. They now correspond with the bot language 2022-11-10
  • Label search in the studio is no longer case sensitive 2022-11-10
  • Fixed bugs with the preview chat showing the wrong pages 2022-11-10
  • Fix for some users getting a white page trying to access certain paths 2022-11-10
  • Fixed bug where Settings on the widget would revert when multiple users edit 2022-11-10
  • Fixed bug where disconnected agents would see already handled chats in the queue 2022-11-10
  • Moving a node into or out of context now displays the train button 2022-11-10
  • Fixes on Dashboard: 2022-11-10
    • Visual bug when dashboard was renamed
    • Fix for Scenario names not showing up
    • Improvements for low resolution users
    • Fixed issue where the page would crash using certain metrics
Chat widget
Bug fixes
  • Fixed multiple message being sent on reconnect 2022-11-10
  • Visual improvements for the chat widget on Safari 2022-11-10
  • URLs and Email addresses in response cards are now clickable 2022-11-10
  • Fixed issue with sending attachments on Safari 2022-11-10
Product finder
Features
  • Added the possibility to import product data files. Previously only product feeds were supported. 2022-11-10
  • Improved styling for the default bundle slots. 2022-11-10
  • Optimized page speed scores of the Product Finder-script. 2022-11-10
  • Added placement and hide options for feedback requests. 2022-11-10
  • Improved keyword searching in the guide builder. 2022-11-10
  • Added more customization options for button images within guides. 2022-11-10
  • Added system to prioritize variants on a recommended product without affecting the results of a completed guide. 2022-11-10
  • Added new API for sending guide data/results to external systems. 2022-11-10
Bug fixes
  • Fixed a visual bug with the on-click feedback of a copy button. 2022-11-10
  • Fixed a bug where the 'variant' field appeared empty. 2022-11-10
  • Added support for periodic marks in some text inputs. 2022-11-10
NEW: Messenger Flowbuilder
  • New feature: Messenger broadcasting & product finder. A new flow builder where you can set up conversational flows to recommend products and marketing broadcasting to messenger subscribers.

Release Cyclotron - week 44

  • Improved audit logs system wide 2022-10-31
  • Fixed issue with Ready toggle where the toggle could delay for up to 1 minute 2022-10-31
  • Improved search in user tables 2022-10-31
  • Various performance fixes 2022-10-31
  • Fixed bug where handover message was not displayed when transferring chat between agents 2022-10-31
  • Fixes to some chatWidgetAPI endpoints where return promises were not kept 2022-10-31
  • Chat limit & auto accept 2022-10-31
    • Agents can now automatically accept chats
    • A maximum chat limit can be set, this limit controls the maximum amount of simultaneous chats for an agent

Release week 41

  • Fixes on dashboard 2022-10-10
    • Increase the amount limit
    • Sort in alphabetic order
    • Fixed issue with "Chart type not supported"
    • Improvement to pie chart showing the top 10 items
  • Improvements to message service 2022-10-10
  • Fixed issue with certain .msg files stoping the bot flow 2022-10-10

Release week 40

  • Removed phone requirement for users that does not have 2FA SMS 2022-10-03
  • Fixes on dashboard 2022-10-03
    • Updates correctly in statistics when user change name
    • Removed unnecessary dimension in metric
  • Fixed bug with the old widget not seeing agent name in chat 2022-10-03
  • Fixed bug with the old widget not opening automatically on page load 2022-10-03
  • Improved "Set permission" on user 2022-10-03
  • Displaying the full name of scenario in training center when opening dropdown 2022-10-03
  • Fixed bug with font resizer in agent chat 2022-10-05

Release week 39

  • Opening the widget updates message status to "Seen" 2022-09-29
  • Fixed bug with 2FA SMS authentication after update 2022-09-29
  • Agent can pick different font sizes in chat page 2022-09-29
  • New default widget design 2022-09-29
  • Updates in the studio with "Keyword" 2022-09-29
  • Optimization in the platform 2022-09-27

Release week 38

  • Updated version of our account access management 2022-09-21
  • Fixed bug with upload button not showing when adding outlook files in widget 2022-09-22
  • Fixed confirm logout page that sometimes appeared 2022-09-21
  • Fixed bug with welcome cards shown in wrong order after respons from customer 2022-09-21
  • Improvements to the studio 2022-09-22
    • Fixed bug when changing label name
    • Fixed components stuck in pending
    • Fixed bugs on parameter table

Release week 37

  • Added translation for german system messages 2022-09-13
  • Dashboard
    • Fixed bug not populating any webpages 2022-09-14
    • Fixed bug with closed session not counting properly 2022-09-13
  • Removed empty chats from statistics 2022-09-14
  • Improved UX experience when training a scenario that is too long 2022-09-14

Release week 36

  • Fixed problem with the Owner permission that could not edit quick replies
  • Improved CSS for the new chat widget design to display properly on all resolutions
  • Fixed issue with internal links not working correctly in new widget design

Release Astro Boy

2022-07-12

Features

Settings

  • Two-factor can be activated on companies.
  • A new role and permission system.
  • Settings for data retention.
  • Scenarios can now be published and unpublished from the tree and studio form.
We have also introduce a new identity and access management further enhancing our security in the application. Users will be migrated as they log in.

Release Bozo the Robot

2022-06-22

Features

Conversation starter

  • Choice to hide close button
  • Button position on quick replies, vertical or horizontally
  • Option to fade out the attention seeker after x amount of time
  • New trigger options
    • Interaction with bot
    • Exclude url

Widget

  • New default background color
  • Removed the system message "Bot is typing"
  • New default positioning on widget
  • Option to have emojis or stars in the rating
  • Settings for titel and badge count is separated
  • Ability to have multiple designs on widget based on domain

Dashboard

  • Option to display bot name instead of bot ID
  • Displaying hours and minutes on table metric

Agent chat

  • Added emoji picker

Bug fixes

  • Fixed error in schedules
  • Icon color in design editor is now changeable
  • Automatic scroll behavior in widget
  • Removed possibility to click buttons after ending conversation
  • Corrected permission for quick replies
  • Files after transfer is accessible for agents again
  • File card in widget display description name
  • Removed agent name from system message when that setting is on
  • Fixed agent realtime in dashboard
  • Not needing to log out/in for skills to apply
  • Ability to change name on user without effecting dashboard statistics
  • Allowing mimetypes for windows

Release Amazo

2022-04-26

Features

Agent chat

  • Display agent name in conversation history
  • New sound and notification settings
  • Customer info updated in real time
  • The Yellow color in chat removed
  • New status for messages delivered/read

Chat widget

  • Improved prevent spam function
  • New status for messages delivered/read

Security

  • Data retention settings
  • Various security improvements

Training center

  • Hide checkmark from row if no suggestion

Conversation starters

  • Added condition to url filter
    • contains
    • start with
    • equal

Bug fixes

  • Handover chat disappears when agent clicks on notification
  • Fixed phrase limit in export from training center
  • Fixed problem with chat status closed
  • Changes to dashboard sometimes isn't saved
  • Improved rating card in dashboard
  • Last messages in conversation shows wrong date/time
  • Counter and columns in agent chat fixed on Firefox
  • Improvements to the conversation starter
  • Fixes in the new widget
    • Typing delays
    • Some changes in design editor doesn't get saved